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IT Support Technician

IT Support Technician

The IT Support Specialist will be responsible for the deployment of new workstations, notebooks, mobile computing devices and assisting other team members with IT help desk coverage and general user satisfaction. In this role the Internal IT Support Specialist will function as a help desk analyst, end-user network specialist and general business application support desk engineer. In addition, the role will be responsible for the assignment of end-user IT peripherals (desktops, notebooks, monitors, misc...) as well as operating system imaging, maintaining security and compliance requirements and general inventory management practices.

The role is a high visibility position that will require an individual with excellent communications skills and excellent follow-up skills.


Responsibilities

  • Manage hardware assets for both new hires and staff terminations including systems imaging, inventory management, user training and hardware turn-over and ongoing hardware troubleshooting and support.
  • Manage and administer Office365 business applications across the user base.
  • Perform Microsoft Active Directory group policy, security and general user management. Collaborate with Windows systems engineers and security and compliance teams to ensure that strict standards are maintained at all times.
  • Ensure consistency in user configurations for business applications, VPN tunnels, Wi-Fi network connectivity and general desktop use.
  • Develop and cultivate strategic staff relationships that benefit the Engineering department and the organization.
  • Assist with the deployment, implementation, and maintenance of core infrastructure and services that continues to grow under management
  • Meet project deadlines and manage and prioritize multiple simultaneous projects while adhering to a time allocation model
  • Assess the scope and impact of incidents and respond, with a sense of urgency that matches the incident, following appropriate policies and procedures
  • Effectively communicate at all levels of the organization.
  • Manage through conflict and challenging situations with positive outcomes for the clients and company.
  • Make decisions and judgments based on standard procedures.
  • Ability to multi-task, prioritize, manage workload and adapt to changing business conditions.
  • Ability to create and communicate a clear business case justifying project, team, and technology costs.
  • Proactive, upbeat and collaborative communication style, with the ability to be direct, tactful, and transparent.
  • Provide continuous improvement with regard to the quality of delivered services.
  • Demonstrate critical thinking and problem solving skills.

Qualifications

  • Bachelor’s Degree in Information Technology or Computer Science preferred OR equivalent experience
  • 2+ years of experience in a IT help desk and / or computer build / provisioning role.
  • 2 years’ experience managing and administering Microsoft Office365 business applications
  • A general understanding of TCP/IP networking and its associated protocols.
  • A demonstrated strong working knowledge of Microsoft Windows desktop OS’s, MAC desktop OS’s Apple mobile IOS’s and Android mobile OS’s
  • Certifications within the engineering discipline and IT industry are highly desired but not required
  • Experience supporting an environment with multiple dependencies
  • Ability to prioritize projects and/or tasks
  • Ability to participate in an on-call rotation
  • Ability to perform work after business hours as needed

Additional Info

Job Type : Full-Time

Education Level : ""

Experience Level : ""

Job Function : ""

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