Description

How do you deal with difficult attitudes in the workplace? Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn't take much for a co-worker, manager, or customer to feel the negative effects from someone with a bad attitude. The good news is there is now a process for dealing with these difficult people!

Learning Objectives:

• Recognize and describe the characteristics of a bad attitude
• Assess a challenging situation and determine an appropriate strategy
• Utilize a 5-step process for dealing with difficult people
• Regain your positive attitude about the other person or situation
• CEA is here to assist you in managing conflict with confidence, resulting in a positive outcome

 Register at https://www.employers.org/events/private-webinars/conflict-attitudes-in-the-workplace-sponsored-by-central-valley-regional-hotline/04/18/2023/