Conflict - Attitudes in the Workplace Virtual Training

Conflict - Attitudes in the Workplace Virtual Training
Tuesday, April 18, 2023 (12:00 PM - 1:00 PM) (PDT)
Description
How do you deal with difficult attitudes in the workplace? Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn't take much for a co-worker, manager, or customer to feel the negative effects from someone with a bad attitude. The good news is there is now a process for dealing with these difficult people!
Learning Objectives:
- Recognize and describe the characteristics of a bad attitude
- Assess a challenging situation and determine an appropriate strategy
- Utilize a 5-step process for dealing with difficult people
- Regain your positive attitude about the other person or situation
- CEA is here to assist you in managing conflict with confidence, resulting in a positive outcome
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Virtual
Tuesday, April 18, 2023 (12:00 PM - 1:00 PM)
(PDT)
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